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Poonam Chauhan

Senior Software Engineer

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About Me

Senior full-stack engineer building scalable AI-powered platforms and distributed systems. Experienced in backend engineering, frontend architecture, and data-driven applications within large-scale enterprise environments. Passionate about designing reliable systems and solving complex problems, with a growing focus on driving technical direction and impact.

Experience

Salesforce, Bangalore

Senior Member of Technical Staff

Designing and leading the development of AI-powered platform experiences within Salesforce Data Cloud. Owned the end-to-end frontend architecture and rollout of Notebook AI, enabling enterprises to perform contextual querying and synthesis across structured and unstructured data sources.

Built a custom chat architecture supporting session persistence and long-running workflows, improving system reliability and user experience. Designed telemetry and monitoring systems to drive product insights and adoption. Developed a configuration-driven UI framework to scale onboarding of 100+ unstructured data connectors across teams.

Built Deep Research, an agentic AI capability that enables autonomous analysis and synthesis of enterprise data into actionable insights.

Salesforce, Bangalore

Member of Technical Staff

Built foundational platform capabilities for Salesforce Data Cloud, focusing on unstructured data ingestion, AI/ML workflows, and real-time data activation.

Led development of the Search Index platform UI, enabling semantic search and vector-based querying across enterprise data. Delivered Prediction Builder UI in Einstein Studio to support scalable machine learning workflows across internal and external AI systems. Contributed to backend services improving observability and execution tracking for ML workloads.

Worked on Data Actions to enable real-time event-driven orchestration across Salesforce and external systems, and contributed to Data Spaces to support enterprise-scale data governance and isolation.

Telstra, Bangalore

Software Engineer

Built scalable microservices and end-to-end ordering systems for B2B and B2C telecom journeys, enabling reliable and high-performance broadband and SIM provisioning workflows. Designed reusable backend services using Node.js and Salesforce technologies, improving system flexibility beyond out-of-the-box solutions.

Delivered critical customer-facing flows including broadband ordering, service migration, and SIM lifecycle management, enhancing operational efficiency and customer experience. Contributed to the development of an Agent Console, providing a unified interface for customer data, order management, and transactional workflows.

Worked across Salesforce platform (Apex, SOQL, LWC) and Node.js services to build tightly integrated, scalable systems in an agile, high-throughput environment.

Reliance Jio Infocomm Limited, Mumbai

Backend Developer

Built and scaled backend systems for high-traffic applications including Jio News and Jio Talks, supporting real-time content delivery, live streaming, and on-demand media consumption at scale.

Developed microservices using Node.js, MongoDB, MySQL, and Redis, enabling high-throughput data processing and low-latency user experiences. Migrated Jio Talks from monolithic architecture to microservices, improving scalability, deployment speed, and system reliability through containerized infrastructure (Docker, Kubernetes) and CI/CD pipelines.

Also worked on an Automated Number Plate Recognition system, integrating machine learning models with backend services to enable secure vehicle access within Reliance Corporate Park.

Reliance Jio Infocomm Limited, Mumbai

Automation Tester

Built end-to-end automation frameworks for backend systems, improving test coverage and reliability across Jio Media applications. Developed automated test suites using Node.js (Mocha) to validate API functionality across multiple scenarios, reducing manual testing effort and improving release quality.

Implemented monitoring and reporting scripts to detect failures in JioTV applications and contributed to defect tracking and resolution workflows using JIRA and Confluence in an agile environment.

Education

University of Mumbai

June 2012 - May 2016

Bachelor of Engineering in Information Technology

Completed B.E. (Information Technology) from Dr.D Y Patil's Ramrao Adik Insititute of Technology, Nerul, Navi Mumbai with a CGPA of 8.04.

Projects

Notebook AI

Notebook AI is an enterprise-grade generative AI platform within Salesforce Data Cloud that enables users to query, analyze, and synthesize insights across structured and unstructured enterprise data. It supports contextual reasoning, long-running analysis, and multi-step workflows, with Deep Research extending this capability by transforming user queries into structured plans and enabling asynchronous execution to generate comprehensive, actionable insights.

Prediction Builder (Einstein Studio)

Prediction Builder is a machine learning capability within Einstein Studio that enables users to build and execute batch and real-time prediction workflows across enterprise data. It provides interfaces for configuring models, managing execution, and integrating with internal and external AI systems, enabling scalable and reliable ML operations.

Search Index (Data Cloud)

Search Index is a platform capability within Salesforce Data Cloud that enables semantic search and vector-based querying across large-scale enterprise datasets. It supports ingestion, indexing, and retrieval across structured and unstructured data sources, powering AI-driven insights and analytics use cases.

Agent Console

Agent Console is designed to provide Telstra retail agents with a tool that provides them with easy to use dashboard-like view of customer information as well as provides transactional capabilities to allow the agents to carry out tasks without leaving the console view. Multiple services and ordering flows are part of this console such as fixed services, wireless services, SIMs, handset devices.

Jio News

A news aggregator with continuous, customizable flow of Latest Breaking News every second, 250+ Newspapers, 150+ Live News channels, 800+ Magazines, Famous Blogs, and News websites from India and all over the world available in 12+ languages. Developed robust, scalable microservices to facilitate streaming of Live TV.

View Project  |   App on Play store   |   App on Apple store

Jio Talks

JioTalks is an on demand video library of inspiring talks that impacts the society from the house of Reliance Jio Infocomm Ltd. It hosts variety of talks pertaining to Entertainment, Sports, Finance, Blockchain, Artificial Intelligence and many other such categories. It also facilitates live streaming of talks happening at the in campus auditorium. Developed APIs for backend services and incorporated CI/CD workflow after moving to microservice based architecture from monolithic architecture.

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Skills

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